Aussie
Help collects personal information in a number of ways, including:
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directly
from you, such as when you enter your personal details
on our websites (eg during registration or application
for products and services), when you provide information
by phone or in documents such as an application form;
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from
third parties such as our related companies, credit
reporting agencies or your representatives; |
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from
publicly available sources of information; |
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from
the organisations identified below under "When
we disclose your personal information"; |
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from
our own records of how you use your Introductions Australia
services |
How
we use your personal information
Your personal information may be used
to:
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identify
you and to assist you to subscribe to our website services
more easily; |
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provide
the services you require; |
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administer
and manage those services, including charging, billing
and collecting debts; |
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gain
an understanding of your information and computer needs
in order for us to provide you with better, more personalised
services that are tailored to your needs; |
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inform
you of ways the services provided to you could be improved;
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conduct
appropriate checks for credit-worthiness and for fraud;
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research
and develop our services; |
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maintain
and develop our business systems and infrastructure, including
testing and upgrading of these systems; |
Your personal information is also collected to promote and market
to you other services which we consider may be of interest to
you. Before we do so, we will provide you with an opportunity
to give us permission to send you marketing or promotional material
(such as promotional e-mail offers), via an opt-in mechanism.
That is, we will send you such material only if you elect to
receive it or if it is provided to you in response to your request.
You may also notify us at any time that you do not wish to receive
marketing or promotional material
by using the Contact
Us page to send your request
via e-mail
Aussie Help Websites
Aussie Help provides a range of web-based
services, either through a particular division within Aussie
Help or through one of our related companies. Most of these
services are provided on the aussiehelp.com web site, which
consists of our main web addresses (known as "domain")
- aussiehelp.com, as well as other affiliated domains.
The marketing information
provided on our websites will be determined by where you decide
to visit on the site. Advertisements will also be presented
to you, but the placement of these is not related specifically
to any details we hold about you.
Personal
information collected from our websites
The types of personal
information we collect from you will depend on how you use our
web sites. Such information may include your name, date of birth,
gender, current and previous addresses, telephone/mobile phone
number, e-mail address, occupation, and your Aussie Help username
or password. We may also collect details of your Aussie Help
services (including their status) and your personal interests.
If you choose not to provide personal information, we may not
be able to provide you with the services you require, or the
level of service on which we pride ourselves.
Other
information
Our websites record other
information as well. This information is used to improve the
structure and performance of those sites to provide users with
an improved service. Whenever a page is requested from our web
server, we record the time, date and URL of the request, along
with information on the browser software that is being used.
When we disclose your
personal information
For the purposes set out above
(under "How we use your personal information") we
may disclose your personal information to organisations outside
Aussie Help. Where appropriate, these disclosures are subject
to privacy and confidentiality protections. The organisations
to which we usually disclose information include:
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outsourced
service providers who manage the services we provide to
you, including: |
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customer
enquiries; |
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mailing
systems; |
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billing
and debt-recovery functions; |
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information
technology services; |
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installation,
maintenance and repair services; |
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marketing,telemarketing
and door-knocking services; |
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market
research; |
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your
representatives (eg your authorised representatives or
legal advisers); |
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credit-reporting
and fraud-checking agencies; |
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Credit
providers for credit related purposes such as creditworthiness,
credit rating, credit provision and financing; |
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our
professional advisers, including our accountants, auditors
and lawyers; |
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government
and regulatory authorities and other organisations, as
required or authorised by law; |
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organisations
involved in: |
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a
transfer/sale of all or part of our assets or business
(including accounts and trade receivables);and |
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managing
our corporate risk and funding functions (eg securitisation);
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other
telecommunication and information service providers; and
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our
related companies. |
Help us to ensure we
hold accurate information
Aussie Help takes all reasonable precautions
to ensure that the personal information we collect, use and
disclose is accurate, complete and up-to-date. However, the
accuracy of the information we hold depends to a large extent
on the information you provide. That's why we recommend you:
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let
us know if there are any errors in your personal information;
and |
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keep
us up to date with changes to your personal information
such as your name or address. |
You can easily edit or delete the personal information you provide
to us on our websites (unless it is mandatory information required
for your membership application), but to do so, you will need
to log in as a registered user, using your username and password.
If you wish to access or modify personal information
which you have provided via our websites, but cannot access
that information at ourwebsites, please send an e-mail using
the Contact
Us page.
You
can access your personal information
You have a right to access your personal
information, subject to some exceptions allowed by law. If you
would like to do so, please let us know by sending an e-mail
using the Contact
Us page.
You may be required to put your request in writing for security
reasons. Aussie Help reserves the right to charge a fee for
searching for and providing access to your information.
Security
of your information
We take reasonable steps to ensure that
your personal information is stored securely. Transmissions
sent to or from our websites are routinely monitored for quality
control and systems administration. Unfortunately, no data transmission
over the Internet can be guaranteed to be 100% secure. While
we strive to protect your personal information from misuse,
loss and unauthorised access, we cannot guarantee the security
of any information you transmit to us or receive from our online
products or services. These activities are conducted at your
own risk. Once we receive your transmission, we make our best
effort to ensure its security.
Children's privacy
Children's privacy is very important to
us. We ask that children under the age of 18 have a parent or
guardian verify their membership application with Aussie Help.
While Aussie Help will make every reasonable effort to ensure
that children's privacy and other rights are not compromised,
it is ultimately the responsibility of parents to monitor their
children's Internet usage.
What
else you should know about privacy
Remember to close your browser when you
have finished your user session. This is to ensure that others
cannot access your personal information and correspondence if
you share a computer with someone else or are using a computer
in a public place like a library or Internet cafe. You as an
individual are responsible for the security of and access to
your own computer.
Please be aware that whenever you voluntarily disclose personal
information over the Internet (for example: in discussion forums,
via e-mail, or in chat sites) that this information can be collected
and used by others. In short, if you post personal information
in publicly accessible online forums, you may receive unsolicited
messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy
of your username and passwords and any account information.
Please be careful and responsible whenever you are using the
Internet and our websites.
How to contact us
If you have any questions in
relation to privacy, please use
the
Contact
Us page
to send your questions and comments via e-mail. |
